These Terms and Conditions govern your use of Woolbet, operated by Win Top Ltd. By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to be bound by the rules set out below. If you do not agree, you must not use the site.

Player Eligibility and Account Responsibilities

To register and play on Woolbet, you must be at least 18 years of age. Adult residents in the United Kingdom are eligible to register and play under these terms, provided they meet all applicable eligibility criteria. We reserve the right to request proof of age and identity at any point, and we may suspend or close any account where eligibility cannot be confirmed.

You are permitted to hold only one account with us. Opening duplicate or additional accounts — whether in your own name or under any other identity — is strictly prohibited. If we identify multiple accounts linked to the same individual, we reserve the right to close all associated accounts, void any pending or settled bonuses, and withhold withdrawals pending a full review.

You are responsible for providing accurate, complete, and up-to-date information when registering and throughout your time as a player. You must keep your login credentials confidential and must not share access to your account with any other person. We cannot be held responsible for losses arising from unauthorised access where you have failed to maintain the security of your credentials. If you suspect that your account has been accessed without your authorisation, you must notify us immediately through our support channels.

Deposits, Bonuses, and Withdrawals

The minimum deposit required to fund your account is £20, or the equivalent in a supported currency. Bonuses, including any welcome offer, are subject to specific terms that apply at the time of activation. Where a bonus carries a wagering requirement, you must complete the stated playthrough before any associated funds become eligible for withdrawal. The standard wagering requirement on bonus funds is 35 times the bonus amount. During any active wagering period, the maximum permitted bet per round or spin is £5; bets placed above this threshold may result in the forfeiture of the bonus and any winnings derived from it.

The minimum withdrawal amount is £20. We aim to process withdrawal requests within 0 to 24 hours, though processing times may vary depending on the payment method selected and any verification requirements that apply to your account. We reserve the right to carry out identity and payment verification checks before releasing funds, and withdrawals will not be processed until all outstanding verification requirements have been satisfied.

Prohibited activities on Woolbet include, but are not limited to: the use of automated software, bots, or scripts to interact with the site; collusion with other players; fraudulent chargebacks; and any form of bonus abuse, including structured play designed to exploit promotional terms. Where we have reasonable grounds to suspect any such activity, we may suspend your account, withhold funds pending investigation, and take further action as we consider appropriate.

We may update these Terms and Conditions from time to time. Where changes are material, we will notify you through the site or by other reasonable means before the changes take effect. Continued use of Woolbet following any update constitutes your acceptance of the revised terms. If you have a dispute relating to your account or these terms, please contact our support team in the first instance so that we may attempt to resolve the matter directly.