This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect information such as your name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling standards. During transaction processing, we may also receive data from payment gateways and identity verification services — for example, confirmation that a card or bank account belongs to you. We collect only what is genuinely needed to operate your account safely and compliantly.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and cookies that help us maintain site security, remember your preferences, and ensure the platform functions correctly. Cookies do not identify you personally on their own, but they allow us to detect unusual activity and protect your account from unauthorised access. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the site behave.

How We Protect and Share Your Data

Your data is transmitted using 256-bit SSL encryption and stored on secure servers with restricted internal access. Only staff members who require access to perform their specific role are permitted to view your personal information. We do not sell your data to third parties, and we do not share it for marketing purposes.

There are limited circumstances in which we share your data externally. We work with payment processors and identity verification providers who need certain details to complete transactions or confirm your identity. We may also be required to disclose information to regulatory or law enforcement authorities when legally obliged to do so. In every case, data is shared only to the extent necessary and with parties who are contractually required to handle it responsibly.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep records for the duration required by applicable regulations — typically several years — after which data is securely deleted or anonymised. This retention period exists to satisfy legal and audit requirements, not for any commercial purpose.

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate information, or to request deletion of your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels listed on our website. We will respond within a reasonable timeframe and, where a request cannot be fulfilled in full, we will explain why.

If we make material changes to this Privacy Policy, we will notify you via the email address associated with your account or by a prominent notice on the web platform before the changes take effect. Continued use of the platform after that point constitutes acceptance of the updated policy. We encourage you to review this page periodically.